FAQ

• 1. What products does Solar Basket offer?

  Solar Basket offers a range of innovative, high-quality solar products including solar diyas, solar lamps, and solar-powered home decor items — designed and manufactured in India by 3dIncise.

• 2. Who typically buys Solar Basket products?

  Our products are loved by eco-conscious homeowners, corporates looking for sustainable gifting, and festival shoppers seeking a modern, meaningful alternative to traditional diyas.

• 3. Do you provide solutions for CSR projects?

  Yes! Solar Basket actively partners with companies for CSR initiatives. Our solar products make for impactful, meaningful contributions that align with sustainability goals and social responsibility.

• 4. Do you customize products for corporate gifting and bulk orders?

  Absolutely. We offer custom branding, packaging, and product personalization for bulk orders. Whether it's Diwali gifting or a year-round CSR program, we have you covered.

• 5. Are Solar Diyas suitable for premium corporate gifting and festive programs?

  Yes — Solar Basket's diyas are crafted to be premium, long-lasting, and beautifully designed. They are perfect for Diwali corporate gifting, event giveaways, and festive programs where quality matters.

• 6. What warranty do you offer for Solar Diyas?

  All Solar Basket products come with a manufacturer warranty. Please refer to the product page or contact our support team for specific warranty terms applicable to your purchase.

• 7. What warranty do you offer for solar dryers, lights, CCTV, and other products?

  Warranty for non-gifting products (such as solar dryers, solar lights, solar
  CCTV, insect traps, solar trees/benches/towers) depends on the product
  category and configuration. Typically, warranty covers manufacturing
  defects and component issues under standard operating conditions. Exact
  duration, inclusions, and exclusions are specified in the quotation/invoice
  for that model.

• 8. What does “warranty” generally cover—and what is not covered?

  Warranty generally covers manufacturing defects and component failure
  under normal use. It typically does not cover damage due to improper
  installation, physical damage, mishandling, unauthorised modifications,
  natural calamities, or abnormal operating conditions. Final coverage is as
  per the warranty terms shared with the order.

• 9. Can Solar CCTV and Solar Insect Traps work in remote areas withlimited electricity?

  Yes. These products are designed for locations where power availability is
  inconsistent. Performance depends on solar exposure, correct placement,
  and selected configuration (camera type, connectivity, required uptime, and
  environment).

• 10. How long do solar garden lights and outdoor products operate at night?

  Runtime depends on solar charging conditions, location, season, and
  product configuration. Our outdoor lighting solutions are designed for consistent night-time illumination under normal sunlight conditions, with
  expected seasonal variations.

• 11. Do you provide installation and support?

  Support depends on the project type and location. For institutional,
  infrastructure, and CSR deployments, we can assist with recommended
  
  installation practices, partner coordination (where applicable), and post-
  deployment support process as defined in the project scope.

• 12. How do we choose the right product or configuration?

  The best configuration depends on your objective (utility, safety, livelihood,
  visibility), site conditions, expected operating hours, and budget. Share your
  use-case and location details, and our team will recommend suitable options
  and an implementation approach.