Privacy Policy

This Privacy Policy explains how Solar Basket Engineering Pvt. Ltd. collects, uses, stores, and protects personal information when you visit our website, contact us, place an order, or interact with our services under the Solar Basket brand.

We may collect the following types of information:

• Name, phone number, email address, and postal address
• Organisation name, designation, and business details for B2B enquiries.
• Billing and shipping details for order processing
• Communication details shared through forms, email, phone, WhatsApp, or enquiries.
• Website usage data such as IP address, browser type, device type, pages visited, time spent, and referral source.
• Cookies and similar tracking data to improve website performance and user experience.
• We do not intentionally collect sensitive personal information unless specifically required for a legitimate business purpose and shared by you voluntarily.

We use your information for the following purposes:

• To respond to enquiries and provide quotations or product information
• To process orders, payments, shipping, and customer support
• To provide installation or service support where applicable
• To improve our website, offerings, and customer experience
• To send updates related to your enquiry, order, warranty, training, events, or product information
• To comply with legal, regulatory, and accounting requirements

To prevent fraud and maintain website security

We do not sell personal information. We may share information only when necessary for legitimate operations, such as:

• Logistics partners for delivery and shipment tracking.
• Payment gateway partners for payment processing.
• Authorised channel partners or service partners for fulfilment or support.
• Professional advisors such as auditors, consultants, or legal advisors where required.
• Government or regulatory authorities when legally required.
• All such sharing is limited to what is necessary for the specific purpose.

Our website may use cookies and similar technologies to improve functionality, measure performance, and understand visitor behaviour. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

We retain personal information only as long as necessary for the purposes described in this policy, including order fulfilment, warranty support, customer service, legal compliance, and record keeping. When information is no longer required, we take reasonable steps to delete or anonymise it.

We take reasonable administrative and technical measures to protect personal information from unauthorised access, misuse, loss, or disclosure. However, no digital system can guarantee absolute security, and users are advised to share information responsibly.

Depending on applicable laws, you may request to:

• Access or correct personal information we hold about you
• Withdraw consent for marketing communication
• Request deletion of your personal information, subject to legal and operational requirements

To make such requests, you can contact us using the details provided below.

Our website may contain links to third party websites. Solar Basket Engineering Pvt. Ltd. is not responsible for the privacy practices of third party websites. We recommend reviewing their privacy policies before sharing information.

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

For any queries, feel free to reach us at information@solarbasket.in or call us at +91-8999563848